42nd Annual Frank W. Jordan Seminar Schedule

Retention, Efficiency & Beyond Satisfaction: Creating Better Options


Presented by Ingrid Pyka DVM CVMI


We hear you! It’s tough to find and keep great teams. Margins keep tightening, yet clients can't
afford more and staff can’t be paid less. Despite wanting to provide the best preventive and
medical care for patients, veterinary professionals are feeling stressed, overworked and
underappreciated. It’s time for change!

This 6-hour custom program provides actionable tools for you to implement immediately.
Empower yourself and your team to deliver the care you want with less stress. Through an
interactive format, you’ll apply fresh concepts and create a custom roadmap for a brighter
future in veterinary care.

Though this course will accommodate and provide high value through virtual access, we highly
encourage attending in person to receive the most benefit from the interactive process of this
program.

Attending in Person? Get another bonus with a free book “I Can. I Am. I Will. Finding the
Gift of Time” by our presenter, Dr. Ingrid AND a complimentary Time Management session!

8:00-8:30 am | Registration
8:30-8:35 am | Welcome

8:35-9:25 am | Session 1: Understanding Today’s Veterinary Profession for a Better Tomorrow - 1 CE

Explore the factors shaping the veterinary field today, including industry trends and challenges, and how they impact you. By understanding what affects both staff and the team as a whole, we begin to uncover practical ways that improve care, efficiency, and outcomes for your practice
and your team.

Dr. Ingrid Pyka
9:35-10:00 am | Break

10:00-10:50 am | Session 2: Unlocking the Power of the (Whole) Team - 1 CE

Discover the concept of "Whole-Team Utilization" (or "Teamification"), a key strategy to
improve retention, streamline processes, and boost client satisfaction. Learn powerful dynamics of maximizing a team that further elevates care, increases productivity, and enhances the staff and client experiences.

Dr. Ingrid Pyka

11:00-11:50 pm | Session 3: Strengthening Your Team’s “Everything”- 1 CE

Every team has its unique strengths and challenges. Learn about effective leadership while
inspiring self-empowerment as direct function of healthy collaboration. Discover the common values that unite your team, as well as best practices for communication, and how to build trust for long-term success and career growth.

Dr. Ingrid Pyka
12:00-1:00 pm | Lunch

1:00-1:50 pm | Session 4: Breaking Barriers: Overcoming Challenges- 1 CE

Change can be difficult, but it is also an opportunity for transforming your career, team and
practice into a positive thriving culture. Identify resistance and common obstacles in your
practice and gain tools to tackle them. Spot early warning signs of trouble and take steps to
prevent issues ahead of time, leading to long-term success and career satisfaction.

Dr. Ingrid Pyka

2:00-2:25 pm | Break

2:25-3:15 pm | Session 5: From Plan to Progress: Launch! - 1 CE

Tighten the concepts from our earlier sessions into real, positive change. Combine the vision
(your vision) with leadership and individual empowerment to effectively implement the changes you want to see in your practice. Build for viable, long-term and repeatable success.

Dr. Ingrid Pyka

3:25-4:15 pm | Session 6: Measuring Success: The Win-Win-Win-PLUS Model - 1 CE

Putting everything together: Learn how to measure success beyond the numbers to ensure your practice/career is thriving. Track key factors like team and client satisfaction,
income/profitability, and overall potential to create the truly high-culture, effective veterinary
experience that you deserve.

Dr. Ingrid Pyka