It is the responsibility of the submitting clinic* to ensure their name, postal address and the email or fax (required for receiving results), is correctly entered on the test submission forms for FAVN and RFFIT. This information is entered into an account, and all future samples received in the laboratory will be match to the clinic’s account via the clinic’s name and postal address on the submission form. If the name of the submitting clinic is not an exact match between the submission form and the clinic name as it appears in their account, delays to receiving results may occur or the sample may be matched to the wrong account. If a sample is matched to a wrong account, it can lead to billing and result send-out errors. A copy of the results for FAVN and RFFIT tests are sent via email or fax to the submitting clinic. For international clinics we recommend email for receiving the copy of test reports.
* The Rabies Laboratory considers the submitting clinic listed on the test submission form its client, regardless of who pays for testing and who ships the sample to the laboratory. The pet owner is not the considered the client. Please see Payment Options and Billing Policy for further details.