Accounting and Billing
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Contact Information Billing Information Personnel |
Billing Policy | Politica de Facturacion
Prepayment is preferred on all samples submitted. In the event that prepayment is not made, payment for each case is due upon receipt of the monthly invoice. A monthly invoice will be sent to client at the beginning of the month with an account balance covering all charges accrued the previous month. The monthly invoice reflects all payments received as of the invoice date.
Balances not paid within the 30 day grace period from the date of the invoice are subject to a 1.5% interest charge assessed monthly. Accounts with a credit balance will be refunded within 4-6 weeks after making a refund request to the business office. Test results are released only on accounts in good standing.
Accounts with balances older than 60 days will be placed on hold and samples received will not be processed until payment is received to bring the account current. If a sample is deemed unsuitable after being held for payment, the responsibility for charges incurred with collecting and submitting another sample are the responsibility of the submitting clinic. Accounts with balances older than 90 days will be referred to a professional collections agency.
Fees are subject to change without notice. Current fee schedules are available on our website. Checks and money order payments must be issued in U.S. Dollars. Visa, Master Card, Discover and American Express credit cards are also accepted. Please note specific sample information on each payment.
Credit card payments can be submitted by going to www.ksvdl.org and clicking on the “Pay Now” button.
Payments via bank transfer, wire transfer, or EFT are also accepted. Please email vdlbusiness@vet.k-state.edu to obtain bank information. Please note that our bank accepts these payments for free. However, processing banks can deduct fees before the payment reaches our bank. Only the amount received by our bank will be applied to your account. Any deducted fees or short-payment remain the responsibility of the submitting clinic.
Submitting clinics are our clients. Without prior approval from the business office and respective lab, other parties will not be held responsible for outstanding balances. The submitting clinic is responsible for all fees incurred, to include collections fees, and all entities must adhere to the billing policy. If payment is not received or the payment does not clear, the balance will be billed to the submitting clinic.
Returned check / Declined credit card policy
If an owner submits a form of payment that is returned by our bank or declined by Merchant Services, the balance is the responsibility of the submitting clinic. In addition, if a check payment is returned by our bank, the submitting clinic will be billed a returned check fee of $30.