Contact Information Accounts and Billing    (866) 884-3867                       Fax    (785) 532-3502 Lab and Administration (866) 512-5650                       Fax    (785) 532-4481 Email: vdlbusiness@vet.k-state.edu   Personnel Tiffany Loving, Business Manager

Accounts with Kansas State Veterinary Diagnostic Laboratories (KSVDL)
Payment for each case is due upon receipt of the monthly invoice unless prepayment is required for a specific test. A monthly invoice is sent to each client at the beginning of the month with an account balance covering all charges accrued the previous month. The monthly invoice reflects all payments received as of the invoice date.

Balances not paid within the 30 day grace period from the date of the invoice are subject to a 1.5% interest charge assessed monthly. Accounts with a credit balance will be refunded within 4-6 weeks after making a refund request to the business office. Test results are released only on accounts in good standing.

Accounts with balances older than 60 days will be placed on hold and test results will not be released until payment is received to bring the account current. Accounts with balances older than 90 days will be referred to a professional collections agency.

Fees are subject to change without notice. Current fee schedules are available on our website. Checks and money order payments must be issued in U.S. Dollars. Visa, Master Card, Discover and American Express credit cards are also accepted. Please note specific sample information on each payment.

Credit card information may be submitted along with a KSVDL submission form by completing a Credit Card Authorization form and attaching it to the submission form.

Submitting clinics are our clients. Without prior approval from the business office and respective lab, other parties will not be held responsible for outstanding balances. The submitting clinic is responsible for all fees resulting from a submitted sample. If payment is not received or the payment does not clear, the balance will be billed to the submitting clinic.

Returned check / Declined credit card policy
Many samples require prepayment. If an owner submits a form of payment that is returned by our bank or declined by Merchant Services, the balance is the responsibility of the submitting clinic. In addition, if a check payment is returned by our bank, the submitting clinic will be billed a returned check fee of $30.

Samples are determined to be suitable and processed prior to payment processing. Therefore, actual processing of the payment may take up to 30 days.